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Shipping & Delivery
How long does it take to receive my order?
Below are the estimated delivery times for all packages:
Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Delivery Time: 6–12 business days
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping within the United Kingdom. For more information, please refer to our Shipping Policy.
How can I track my order?
You can track your order via the Order Tracking page on our website.
Do you ship internationally?
At this moment we only ship within the United Kingdom.
How much does shipping cost?
We proudly offer free shipping within the UK.
Payments & Safety
What payment methods do you accept?
We accept the following payment options for all online purchases:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop pay
Are payments safe via this website?
Yes, all payments on our website are 100% secure.
We use industry-standard encryption and trusted payment providers to ensure your personal information is protected at every step. Your data is never stored or shared, and all transactions are processed through secure, encrypted connections (SSL).
Can I cancel my order after placing it?
You may cancel your order before it has been dispatched.
Once shipped, cancellations are no longer possible.
You may still return the items under our Refund Policy.
Can I edit or add anything to my order?
Once an order is placed, we're most likely able to make changes to the order. However, if your order has already been processed, it might not work.
If you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
Returns & Refunds
Do you offer refunds?
Once your return arrives at our returns centre and is inspected:
- We will email you to confirm approval or rejection
- Approved refunds are processed within 5–10 business days to your original payment method
Depending on your bank or card issuer, it may take up to 14 business days for the refund to appear.
If your return is rejected (e.g. used or damaged items outside policy), we will contact you to discuss the options.
Do you offer exchanges?
If you wish to exchange an item:
- Contact our support team first
- We will advise whether an exchange is possible or whether you should return the item for a refund and place a new order
This ensures accurate stock management and faster processing.
How can I contact customer service?
You can reach our customer service via the Contact page or by sending an e-mail to our support team.
What is the process for exchanging a product?
Would you like to exchange a product? Please visit our Return Policy for more information.
What is your cancellation policy?
You may cancel your order before it has been dispatched.Once shipped, cancellations are no longer possible.You may still return the items under our Refund Policy.
How do I cancel my order?
You may cancel your order by contacting our customer service team as soon as possible after placing it, exclusively via email at info@by-zaye.com
Be sure to include your order number and the reason for cancellation in your message.
Please note, cancellations are only possible before the order has been processed. If your order has already been processed, kindly refer to our return policy for further guidance.
Virksomhedsoplysninger
E-mailadresse: info@ravicci.dk
Telefonnummer: ?
Butiksnavn: Ravicci
Lageradresse: Munkebjergvej 55, 2270 ,Tårnby ,Danmark
Virksomhedsnavn: Zayé
Handelskammer: 76549437
Momsnummer: NL003094472B77
Virksomhedsadresse: Watteaustraat 8 A3,
Noord-Holland, 1077ZL Amsterdam, Nederlandene
Kundeservices åbningstider:
Mandag til lørdag: 9:00 – 17:00 (CET/CEST, dansk tid)
Vi bestræber os på at besvare alle henvendelser inden for 24 timer.